Refund policy
RETURN CONDITIONS
Items must be returned in NEW (unused, untested, without any writing/printing/taping/sticker on box and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, Merchandise must be insured for the full purchased value and safely wrapped to prevent damage during the transit.
We do not accept returns or exchanges on customized orders. All charges related to the return of items to Pi-Mart.com is the responsibility of the customer. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return.
REFUND POLICY
A refund is given once returned Merchandise is received back in the warehouse it's shipped, inspected and confirmed it is in acceptable return condition. We will notify you via email once return is received and will advise regarding refund/store credit process.
Refunds usually take about 14 days. A refund will be credited back to your original method of payment.
RESTOCKING FEES
There may be restocking fee (especially heavy items) depending on the suppliers'/manufacturers' terms for the items. You may check/ask us before ordering. Please keep in mind that restrictions apply.
EXCHANGES IN CASE OF SHIPPING DAMAGE
If item has been damaged during the transit, we will replace it at our expense. In case no replacements are available, refund will be issued. Please note, an insurance claim will be filed by the suppliers however it is important to contact us within 3 days to send proof of damages. No exceptions. No refunds or replacement will be issued if proof of damage is not provided. A damaged item returned for a replacement may be repaired or exchanged at Pi-Mart.com discretion.
RETURN AND EXCHANGE INSTRUCTIONS
Pi-Mart.com created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. The process is simple providing you follow the instructions.
To return an item, please follow these simple steps:
- Contact our customer service department by “Contact Us” to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
- Pack the Merchandise securely using original packing material. Please note that we do not accept Collect on Delivery (COD) shipments. Follow our instruction to ship through UPS or USPS service where available with delivery notification.
- Please insure the package for the full value of the merchandise. The merchandise is still your property until it reaches supplier/manufacturers warehouse and we are not responsible for any shipping damages occurring at this point. Please include all the contents such as accessories and instruction manuals that came in the original order.
SHIPPING DAMAGE AND LOST PACKAGES
Inspect merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package or make few photos or short video covering shipping label and item missing/damaged condition.
Contact us immediately by: "Sign-in your store account" or "Chat". Please don't rely on phone, as phone services are limited.
Please notify us immediately about the problem within 3 business days of receipt. DO NOT discard the shipping carton/envelope and packaging to facilitate the investigation process if necessary.